New Year is approaching, in the past year, I focus on hotel security department center throughout the year, down to earth style of work and pragmatic attitude, a positive innovation, constantly improve the overall completion of each year task for us today another new hotel performance.
is the Grand Hotel in realization of "three-step" strategy targets the most critical year, according to my department, "based on the market, strengthen management, solid foundation, standardized management", chairman of the general idea, my actual sector cases, efforts to achieve "quality service to promote, to a quality brand to brand and development," the overall management objectives. Do a good job security police and fire departments, to strengthen staff safety training, actively coordinate the work of various units, long-term stability for the hotel development, and make its due contribution.
Overall, our work over the past year has many good aspects, there are many shortcomings, in order to work in the future, short Advantage spacious, especially for this year's work summary
First, the assessment indicators completed.
years under the guidance of leaders at all levels of the hotel, under the joint efforts of all staff, I successfully completed Security Department security tasks throughout the year. Not in a year of major accidents occurred, good rate of fire facilities and equipment throughout the year reached %. Fire safety training for the various departments of the hotel == more hours. Really played the role of escort.
Second, establish and improve the performance appraisal system, the implementation of incentive mechanism, play to their maximum enthusiasm and creativity.
Implementation of performance appraisal of our hotel strict management of enterprises, strengthen the management needs, is to implement the target responsibility system strong basis. My department with its own characteristics, will be directly linked to wages, bonuses and performance of individual employees, etc., through continuous improvement of incentives to maximize staff motivation and creativity. The emergence of many touching stories.
Such as during the night club closed, in order to ensure financial security and the hotel can be a smooth transition, the Department staff , , three employees offered to stay at the club, although poor facilities, poor spare parts, but three employees without complaint,give up their rest time, while participate in normal work, while on duty by turns in the nightclub for a smooth opening of the nightclub has achieved a lot.
This summer Jinhua encountered continuous hot weather, once reached == = degrees, a record high temperature records. My department staff, they are in the first line, strict hot weather, give us work to bring some difficulties, but I am of the people, without complaint, still adhere to the first line. In mid =, and had met with "cloud Na" and a series of typhoons, the Department offered to all employees remain on duty at the hotel, and some worked for == hours, until after the typhoon in the past, only to go home and rest, reflect I am of the hotel staff to home lofty thoughts. The hotel staff to their home at the same time, the department also insisted that close, caring staff, anxious staff, the staff would like to think of.
Third, strengthen management, continuous learning and training, and strive to quality service.
Property summary security chief now travel services industry talent competition is particularly fierce, only full of good people, to make the hotel business booming. Departments retain good staff, while strengthening the training efforts of all employees. It has conducted two more concentrated theoretical and practical training. The average monthly use of spare time training to reach a == hours. After each work early morning, no one leave, but the initiative to leave to attend training. Through staff training and retraining, enhanced awareness of the staff of the hotel, courtesy, knowledge of all aspects of police and fire departments. Further standardize the post operation for the command vehicle, pull the door open, saluting and other service personnel respective existing operating problems in less standardized, unified standard. Thought for the customer service significantly strengthened if they can take the initiative to help out Guests in the back room of one million yuan. Guests keeps complimenting my security officers noble style, our hotel, the department won the honor.
Due to the special nature of the hotel industry work, the needs of guests and our work often requires conflict, some guests do not understand, often occurs abusive security guards, and even make some aggressive behavior. I am of the security guards, adhere to the "guest service object" for the purpose of patient carefully do a good job, but also for the guests never abuse mouth, but try to let the guests get a pleasant consumption.
At the same time we do a good job for the customer service, but also do a good job of internal services. Since October this year, the Bureau to carry out a number of sports and entertainment events, festivals such as special power held in the Plaza show, fire safety games, workers basketball. In order to smoothly carry out these activities, my department staff dedicated, give up their rest time === more than an hour, to carry out security activities, successful completion of the tasks assigned by the bureau. In addition, the department several times to stop the internal level large-scale power system *. Bureau of the praise has been my department also actively engage in outsourcing various departments and units of fire safety training, training to listen to the views of various departments, improve the deficiencies and improve the quality of training.
Fourth, strive to do the hotel's public security and fire control work to strengthen the maintenance of fire-fighting facilities and equipment.
Safety is the survival of the enterprise, under the guidance of the Bureau of Work Safety and Octopus Group Safety Supervision Department, and my department adhere to the "safety first, prevention first" policy, conscientiously do a solid job for each security work .
My department and key parts of the hotel sector, regular inspections and checks. Easily lead to accidents on the dangerous point, the focus range to eliminate serious hazards. Adhere to safety inspection of dining room, kitchen, etc., excluding electrical short circuit = times, found insecurity about == times for safety problems found timely treatment, can not handle, truthfully reported. Chess room, night club, sauna and foot are three outsourcing units. Because of their special circumstances, several times a year with the guests conflict, we can reasonably satisfactory solution. In the inspection process, the process is due to the air conditioning plumbing bet, and then leak into the events = on, to restore the loss of the hotel. This year there are many salespeople, thieves, illegal pornography staff to our hotel as a place for illegal activities, according to any doorbell and phone calls, harassing guests, but also to our security brought trouble. I Security Department personnel, the use of surveillance equipment and patrol officers work closely with, to stop it, to drive, to ensure the safety floor.
Over the past year, we have strengthened the hotel's fire facilities, equipment regularly tested, maintenance, maintenance. Manufacturers to maintain close contact with the blue sky and fire protection system, with the factory staff a good consumer control center staff professional hands-on training, so that consumer control center staff to properly use a good blue fire fighting equipment, and care, maintenance of good blue equipment, reduce operating errors the various types of failures and problems caused by; on the updating and maintenance of fire extinguishers, fire equipment missing parts filled in a timely manner, the key parts of the fire-fighting facilities, equipment maintenance, faulty repairs were indeed to ensure the normal use , foolproof. My department also repeatedly meet power system, the local public security fire inspection, and actively participate in the meeting of the Fire southern slice group, played a role in monitoring and mutual learning.
Fifth, actively participate in the activities of the bureau held, the hotel has won a number of honors.
Year, local trade unions to enhance the vitality and cohesion for the purpose, and vigorously promote the development of a variety of all kinds of cultural and sports activities, and actively carry out various sports activities. I answered the call to the hotel sector trade union, was represented at the first session of the electric power system movement, Fire Games and other sports activities. In the game, I departmental staff Xu Feng, Zheng Haifeng won ==== meters respectively first and fourth, by the Ministry represented at the basketball game won the fifth place honors. For the hotel to win the honor.
Sixth, actively cooperate with the perfect hotel certification iso quality management system and environmental management system iso.
Early this year, after the final evaluation of the trial outside the group, I have been formally adopted by the hotel double certification. Over the past year, my department in strict accordance with the certification of the "service monitoring control program" requirement, carry out a three quality system to provide true for the internal management, effective reference information, the majority of employees to improve awareness of environmental protection and energy saving awareness, reducing the waste of water and electricity resources, reducing pollution dangerous chemicals, to prevent all kinds of unsafe incidents, reducing the consumption of goods and so on, there has been a good situation.
Although in the past year in all aspects of our department made gratifying achievements, management level has been greatly improved, but we must also face up to the challenges and difficulties exist in the work face. First, the staff can not be completely in accordance with the standards of self-discipline, uneven quality, the next step needs to be improved. Second, our management staff level should be improved. Third, there are defects in our equipment, it can not play a good role in monitoring, needs to be improved. All of these problems and deficiencies have yet to be seriously thinking about our future and summary improvement.
Recalling the work of the years, truly feel the more severe form of the work situation. But we firmly believe that the Security Department, under the leadership of hotels at all levels guidance, closely around the hotel's year-round center to earth style of work, for the hotel development and stability to make new contributions!
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